Frequently Asked Questions
At Buena Vista Scooter Rentals our customers are our Number one priority. In an effort to provide you with all of the necessary information related to ECV and mobility rentals we have compiled a list of our most frequently asked questions. Please take a moment to look through the information presented here. If you have a question that we have not answered, feel free to contact us. Our staff of trained professionals is eager to help.- How far in advance should I make my reservation?
- How will I know my reservation is complete?
- Can I cancel my reservation?
- Will you deliver my scooter to our hotel?
- Are your scooters difficult to operate?
- How long will my scooter run on a single charge?
- How long does it take to recharge the scooter battery?
- Can my scooter be used on Disney and other theme park transportation?
- How do I prevent my scooter from being ridden by others while parked?
- What hours can Buena Vista Scooter Rentals be reached for customer service and support?
How far in advance should I make my reservation?
While we make every effort to accomodate our clients, it is our strong recommendation that reservations are made well in advance of your planned stay. Holidays, spring and summer breaks and seasonal conventions often put scooter and ECV rentals at a premium. In order to ensure that you are taken care of during your stay, we require 72 hours advance notice for all online reservations. Click here to reserve your scooter today!
How will I know my reservation is complete?
Once your reservation has been received and your information has been confirmed we will fax or email you a reservation confirmation. It is suggested that you carefully verify all information before submitting to avoid any delays in confirmation. If you do not receive a confirmation notice within 24 hours, please contact us. We do not guaranty reservations that have not been confirmed by our staff.
Can I cancel my reservation?
Yes. Cancellations require a minimum 48 hour advance notice to avoid a cancellation charge. Cancellation requests made within less than 48 hours of the scheduled drop-off will require a $25.00 cancellation charge, billed to your credit card.
Will you deliver my scooter to our hotel?
Yes. Buena Vista Scooter Rentals delivers to all area hotels and resorts, absolutely free of charge.
Are your scooters difficult to operate?
No. Our rental fleet has been specifically chosen for its durability and ease of use. All of our scooters come complete with operating instructions and an easy-to-follow manual for added convenience. The following video provides more information:
How long will my scooter run on a single charge?
Our scooter batteries can last up to 24 hours, depending on usage and conditions. Under normal operating conditions (at theme parks and around town), you can expect to get a full days use out of your rental, with no interruptions for charging.
How long does it take to recharge the scooter battery?
We reccommend charging your scooter's battery over-night after every use. The battery can be charged right in your hotel room and each sccooter is equiped with a power meter to keep you informed of your battery's remaining power supply.
Can my scooter be used on Disney and other theme park transportation?
Yes. Disney, along with many other area theme parks have made special accomodations for thos using mobility scooters and ECV's. Check with your specific hotel or resort for details.
How do I prevent my scooter from being ridden by others while parked?
Each scooter comes equipped with a "key-switch", much like an automobile. Always remember to take your key with you when leaving your scooter unattended.
What hours can Buena Vista Scooter Rentals be reached for customer service and support?
Our customer service lines operate every day from 8 am to 11 pm to assure that all of your questions and concerns are addressed in a timely manner.